Brace yourself for this review!

Incredible experience during my 12-night stay! The breakfast was stellar, with the morning team doing an exceptional job. The room offered great value, and the staff, especially at the front desk, were super friendly and remarkably competent. A perfect spot for relaxation and convenience to the city center, truly loved it here!

Breakfast quality remains reasonably good, giving your day a nice start. The hotel has excellent security measures to ensure your peace of mind.

Staying on the 3rd floor without a working lift makes lugging luggage a pain. The breakfast service has declined since the management change, leading to confusion for large groups, resulting in delays and mixed-up orders. In addition, some rooms lack adequate air conditioning, which can be uncomfortable in the hot climate, not to mention some days with inconsistent hot water.

Inconsistent hot water made mornings uncomfortable.

The outstanding security ensured that I felt safe and secure throughout my stay, which is crucial for solo travelers in a busy city.

Security was solid, letting me feel at ease.

My room wasn't cleaned for days, despite complaints. The lift not working was a huge hassle. Plus, the lack of hot water made things uncomfortable at times.

Excellent security measures.

The breakfast stood out during my stay. DOLPHINE, JULIET, and the dark-haired chef were exceptional, making my mornings enjoyable. The staff at the reception, particularly Melvin, John, and Elizabeth, provided great assistance. Mr Paul, one of the drivers, was friendly and showed me some wonderful spots in Nairobi. However, I faced some issues. My room wasn’t cleaned for four days, despite two complaints. The lift wasn’t working at the start, and there wasn’t enough space to relax inside the hotel. Sometimes, there was no hot water in the bathroom, and the cooling was inadequate without AC in the room, making it uncomfortable. Moreover, I found the room design cramped with just a single bed, resembling a hostel rather than a hotel.

I recently stayed for 4 nights and was really impressed by the awesome staff, especially Bridget, Peter, and Melvine at reception. My room was clean and comfortable. Plus, the breakfast was good with a tasty omelet made fresh by the chef.

I recently stayed at Best Western Nairobi Upper Hill and was genuinely impressed by the dedicated service from the staff, particularly Bridget and Melvine at the reception. They were warm, welcoming, and very helpful throughout my stay. The breakfast was delightful, featuring a selection of well-prepared dishes that truly started my day on a positive note.

My room lacked adequate space.

I had a lovely stay with excellent breakfast and a warm shower, but the rooms were smaller than expected. I would definitely stay here again!

I really enjoyed my breakfast. It was good, especially the way the staff treated me like family. DOLPHINE, JULIET, and that chef I can't remember, wow,, they made my mornings great and then there's this driver, Mr Paul, who I easily bonded with from the airport, took me around the city, and still keeps in touch.

It wasn't exactly cheap,, but for what I got, it was still okay.

Security measures are impressive, with multiple access points monitored throughout the night, providing peace of mind. Rooms are clean and well-insulated, ideal for the cooler weather. While the breakfast selection is commendable, the service at times can feel disorganized during peak hours. The lack of reliable hot water was a downside, impacting the overall comfort of the stay.

i had a great overnight stay at best western after my previous visits to the city. the breakfast was a standout, always starting my day on a positive note. the staff were incredibly helpful, making my experience even better.

the room lacked air conditioning.